The management of social networks has a great relevance today. And is that currently social networks have come to have a function beyond being a daily entertainment. They are part of our lives both personally and on a business level. Social networks have become a fundamental means of communication for many companies. Thanks to them, brands are able to reach a larger portfolio of clients. It allows them to work across borders and to reach an audience where traditional methods could not have reached. They have become a primary tool for attracting and capturing a larger target audience. If you are wondering how to manage this very important means of communication, do not miss this article.
What Is Social Media Management?
Social media management is a complex job that requires time
and dedication. Therefore, it is important to work and study them on a daily
basis. Before proposing a strategy that is based on the functioning of the social
networks that we use, we must know them in depth. Since for each company one
strategy will work better than another.
Although it seems that they all work in the same way, each
one of them has different characteristics or functions. That is why we must
know them in depth.
Current social networks
Facebook : at a
business level, it is the most powerful social network. It is currently
estimated that it has about 2 billion active users. In addition, this social
network not only works among the youngest, it is also popular with an older
audience. Therefore, it generates dynamic relationships between company and
customers.
LinkedIn : at a
business level it is another of the most important companies. It is a
professional network that enables the search for new clients and professionals.
It also facilitates relationships with influential brands for the company. In
addition, it allows you to create contact circles where you can integrate
qualified professionals and experts.
Twitter : This
tool can generate direct contact between the brand and the target audience in
short messages of 280 characters. Creating direct and readable messages is very
useful to keep abreast of current events and what is being said about the
brand.
Pinterest : it is
a social network that works like a “virtual whiteboard”. It allows you to
upload photos or links and organize them in boards, by categories and the
different topics so that users can directly access the content. It is useful
for those visually creative products, since it allows you to interact visually
with the brand.
Youtube : it is a
website that bases its operation on the uploading of videos and that has
become, today, a primary platform to attract consumers since, like Facebook,
its active users range from an early age to the oldest.
Instagram : this
network is based on the publication of images and videos by users. Later, they
can be shared on other social networks. It is very useful since the new updates
have included the messages and advertising posts . Thus, the user can create
advertising campaigns.
Why Do A Social Media Management
Despite not being a bad idea to create a business profile in
all the previous social networks, our campaign must begin with a study of each
of them to determine which is the most appropriate for us according to the
message we want to convey to our target audience. .
No matter what sector your company is dedicated to,
customers use social networks on a daily basis, so it is important to take care
of the attention we offer to be at their disposal whenever they need it.
Through social media management we can highlight positive
aspects of the company, listen to customers and respond to their questions or
concerns in the most efficient way possible.
Main steps to carry out good network management
1. Know the audience
in depth: as we have already commented previously, it is very important to
know the target audience we are going to address. We must define it clearly in
order to understand your shopping habits, your tastes and, above all, which are
the social networks you use the most.
2. Set a clear objective:
regardless of the strategy we use, we must always define a common objective
even though the means used are different, so that we can make the different
functions of each one complement each other.
3. Create relevant content and post it frequently: we all have internet access so we generally stay informed almost unconsciously. Therefore, we must find a way to stand out from the competition in order to attract the attention of who follows us. For this, we must also take into account the regularity of the publications, since the more they see our post, the more we will look at customers.
4. Measure the results of the publications: measuring the results is essential to understand if the management of social networks is working and generating increases in the company. To do this, we must return to the objectives that we set in step 2 and analyze the metrics to see they have produced results. Surely each social network has a different result, so it is important to set different goals in each social network.
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